SYS::STATUS SOC · ONLINE
FR / EN
cl
CostLink Systems
v.2026.05 · soc·mtl
portal
~ / contact
[ROOT] · OPEN CHANNELS

Three doors.
No queue.
A human answers.

Active incident, initial assessment, or contractual question — each channel reaches a qualified human in Montréal. No call centre. No chatbot. No redirect to Bangalore.

handshake.log · contact
$ dig +short contact.costlinksystems.ca
→ 1470 Place Victor-Hugo, Montréal QC
$ ping -c 1 soc.costlinksystems
→ PONG · human delay < 120s
$ hours --status
→ emergency: 24/7/365
→ commercial: M–F · 08:00–18:00 EDT
$ langs
→ EN-CA · FR-QC (native)
EMERGENCY HOTLINE · ACTIVE INCIDENT 24·7·365
↳ DIRECT LINE TO THE CENTRE — OPERATIONAL
1 (438) 794-1985
dial · option 1 · response < 120 sec

Have ready before calling:

  • → Your name and organization
  • → Nature of the incident (ransomware, lost access, suspicious email, suspected exfiltration)
  • → When it began (estimate)
  • → Whether you've disconnected anything

If you can't call — email info@costlinksystems.ca · SOC response < 5 min.

// WHAT YOU GET IN UNDER 2H
First contact< 2 min
Incident leadassigned
War-room bridge open< 15 min
Remote containmentstarted
On-site (GTA)< 4 h
Law 25 deadlineshandled
Insurer liaisonincluded
Languages on callEN · FR
[01] · CHANNELS

$ channels --list

// 01
24/7
Emergency · incident

You see a sign of compromise, you've lost access to files, or a suspicious email worries you. Don't fill out a form.

1 (438) 794-1985
opt. 1 · < 120 sec
emergency details
// 02
M–F
Initial assessment

Not in crisis. You want to know where your posture stands. A director walks through your environment in four weeks — no commitment.

Callback delay< 24 business hours
Scoping callvideo · 45 min
Costfree
request the assessment
// 03
asynch.
Question · contractual

Renewals, active engagement, billing, partnerships, press. The classic async channel — answer within the business day.

info@costlinksystems.ca
reply · same business day
send an email
[02] · ASSESSMENT

$ assess --free --4w

A director walks through your posture (governance · technical · human) over four weeks. You receive a report and a roadmap. If we work together, the report is credited. If not, keep it.

callback within 24 business hours
workshop · mtl · 1985
45.4972 N · 73.5784 W
Sud-Ouest district · Montréal
THE WORKSHOP

1470 Place Victor-Hugo
Montréal (Québec) H3C 4P2
Lucien-L'Allier Metro · 8 min walk

HOURS — BY CHANNEL
Emergency (line 1)24/7/365
Operations centre24/7/365
CommercialM–F · 08:00–18:00
Office · by appt.M–F · 09:00–17:00
Drop-insno
[03] · QUESTIONS

$ faq --first-contact

How much does an MDR engagement cost?+
No price catalog. Every organization has its own asset density, signal mix, and regulatory framework. After the free 4-week initial assessment we propose three scoped bundles — Foundation, Standard, Comprehensive.
We don't have an internal SOC. Is that a problem?+
On the contrary. Our typical clients don't have an internal SOC — that's precisely why we exist. The MDR engagement provides the full layer (humans · tools · processes) without hiring, without managing 24/7 rotation.
Does my data stay in Québec?+
Yes. All operational data (logs, alerts, incident dossiers) is hosted in Québec across our designated regions. Third-party editors (EDR notably) follow their own residency — we document precisely where each data type transits and we propose configurations that meet sovereignty requirements.
We have an MSP / current provider — can we switch?+
Yes. Many of our engagements start with a controlled co-existence. We operate in parallel for 60 to 90 days while you evaluate escalation quality and reporting transparency. You decide then — no penalty on our side.
How long to start after signing?+
Standard onboarding: 14 to 28 days depending on environment complexity. First meaningful alerts typically surface between D+7 and D+10. Full monitoring coverage active at D+14.